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Privacy Policy

Effective Date: 5/1/26

Legacy Remodeling ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website and to any text message program we operate.

Information We Collect

We may collect the following information when you contact us, request an estimate, or sign up to receive messages from us:

  • Name

  • Mobile phone number

  • Email address

  • Mailing or project address

  • Details about the project you are asking about

  • Records of your consent to receive messages, including when and how it was given

  • Records of messages sent and received, including responses such as STOP or HELP

We collect this information directly from you through our website forms, by phone, by email, or in person.

How We Use Your Information

We use the information we collect to:

  • Respond to your questions and requests

  • Provide estimates and project information

  • Schedule appointments and send reminders

  • Send updates about your project

  • Send appointment confirmations, service notices, and account or billing information

  • Send promotional offers, but only if you have separately agreed to receive them

Text Messaging and Mobile Information

If you provide your mobile number and agree to receive text messages from us, we use it only to send the messages you signed up for.

We do not sell your information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP. You can get help by replying HELP.

Cookies and Website Data

Our website may use cookies and similar tools to help the site function and to understand how visitors use it. You can control cookies through your browser settings. Declining cookies may affect how parts of the site work.

How We Share Information

We do not sell your personal information. We may share information only in these limited cases:

  • With service providers who help us operate our business, such as our messaging platform, scheduling software, or payment processor, and only to the extent they need it to perform that work

  • When required by law, such as in response to a valid legal request

  • To protect our rights, property, or safety, or that of others

Service providers are not permitted to use your information for their own marketing.

Data Retention

We keep your information for as long as needed to provide our services and to meet our legal and recordkeeping obligations. Records of opt-out requests are retained as required by applicable law. Virginia law currently requires that opt-out records be kept for a set period, and we maintain these records accordingly.

Your Choices and Rights

You can:

  • Opt out of text messages at any time by replying STOP

  • Ask us to update or correct your information

  • Ask us what information we have about you

  • Ask us to delete your information, subject to any records we are required to keep by law

To make any of these requests, contact us using the information below.

Children's Privacy

Our services are intended for adults. We do not knowingly collect information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top shows when it was last revised. Continued use of our services after a change means you accept the updated policy.

Contact Us

Legacy Remodeling 330 Old Franklin Turnpike Rocky Mount, VA 24151 540-260-4582 office@legacyremodeling.org www.legacyremodeling.org

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